Technical Support Assistant

Job Introduction

Job Description for Technical Support Assistant:

This is where your skills play a critical role in keeping everyone safe. Working in Safety, Security & Safeguards gives you the chance to make your mark on some hugely interesting projects. NNL does work that nobody else in the sector is doing, and this means we need experts like you to make it possible, whilst keeping everyone safe. We’re committed to using nuclear science to benefit society for years to come. This means that you can build a long and successful career here whilst playing a meaningful role in delivering cleaner energy, reducing waste and keeping colleagues and the public out of harm’s way.

An opportunity has arisen for a Technical Support Assistant in the NNL Measurement and Analysis team. The role holder will be responsible for the delivery of laboratory work to time, cost, quality and safety requirements.  In addition, complying with legislative, regulatory and company policy standards and procedures applicable to the role. 

The position will primarily support customer projects by identification of requirements, providing experimental data, data analysis and technical report writing.  Detailed work records are to be maintained in accordance with laid down procedures and instructions interpreted and followed.

The successful candidate will be required to work in fumehoods, within an active area laboratory environment providing high quality analysis. As part of the role, you will be expected to interface with other NNL capabilities ensuring cross-team communication.

This is an important role operating analytical methods in support of a wide range of projects which will require interaction with a range of internal and external customers. The successful candidate should have an HNC/HND in Chemistry (or similar) as a minimum and have experience of working within a laboratory-based environment.

Role Responsibility

Main Responsibilities for Technical Support Assistant:

• Work alongside project/programme managers and customers to ensure that work is delivered to time, cost, quality, and safety requirements.
• Able to work in a small team or on their own on projects. 
• Complies with legislative, regulatory and company policy standards and procedures e.g. safety, quality, risk, security etc. applicable to the role. 
• Carry out work within the laboratory in accordance with laboratory safety procedures and instructions.
• Provision of analytical service to internal/external customers to agreed standards. 
• Interprets instructions and produces to allow good quality output, safely and to time.
• Interface with other NNL capabilities.
• Keep abreast of developments in his/her field.
• Where appropriate, develop their skills and abilities for the benefit of themselves and the company.

The Ideal Candidate

Essential Criteria for Technical Support Assistant:

• Minimum HNC/HND in Chemistry or a related discipline, preferably a BSc in Chemistry or a related discipline.
• Experience of working in chemistry laboratories.
• Aptitude for data analysis and problem solving.
• Positive attitude to safety, security, and other EHSS&Q requirements.
• Proven ability to conform to appropriate safe systems of work.
• Good communication and team working skills.
• Positive attitude to learning/development.
• A pro-active and flexible approach to delivery in making sure that requirements and expectations are met.
• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).

Desirable Criteria for Technical Support Assistant:

• Prior experience of active area work.

About the Company

NNL is an incredible place to work A place where people do things that have never been done before A place where people push boundaries to further themselves, the business, and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

NNL has a vision for Equality, Diversity, and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service, and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

United Kingdom National Nuclear Laboratory