Field Support Engineer

Job Introduction

Job Description for Field Support Engineer:

There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training.

The role will provide 1^st and 2^nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible.

Role Responsibility

Main Responsibilities for Field Support Engineer:

• Support desktop, laptop and tablet computers.
• Support Fixed and mobile telephony including VOIP & Smartphones.
• Supports Operating Systems (Windows 7, 8, 10) and end point protection.
• Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications.
• Supports Local area networking and equipment throughout NNL sites and facilities.
• Supports Printers and Multi-Functional Devices.
• Supports Installs, Moves and Changes including building and office change of use.
• Supports Patching of cables between switches and desktop devices.
• Supports Packaged application creation, testing and deployment.
• Supports asset management - CMDB update and maintenance.

The Ideal Candidate

Essential Criteria for Field Support Engineer:

• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
• Demonstrable experience in technical support, engineering and troubleshooting.
• Problem solving skills using a range of sources and methods.
• Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods.
• Strong customer satisfaction focus.
• Ability to organise and prioritise own work to meet deadlines.
• Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint.
• Standard Build, Creation and Maintenance.
• Full driving license as some travel between sites will be required.
• LAN, WAN, VPN and RAS.
• SCCM administration (basic level).
• AD and O365 Administration (Account Creation, Security, Permissions).

Desirable Criteria for Field Support Engineer:

• Experience working in a secure, accredited or regulated environment.

About the Company

NNL is an incredible place to work A place where people do things that have never been done before A place where people push boundaries to further themselves, the business, and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

NNL has a vision for Equality, Diversity, and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service, and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

National Nuclear Laboratory