IT Desktop Engineer
The NNL is transforming the way in which IT will be delivered and is looking to create a customer facing, technology focused team well positioned to meet the changing requirements of the business.
The Desktop Engineer is primarily responsible for desktop support and break fix interaction across the NNL. In addition, they will, where required provide users with advice and training on the equipment provided to ensure customers feel confident in their use.
The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible.
The Desktop Engineer is often the face of NNL IT, and will need to be flexible and adapt to the challenges within the business. They will have the opportunity continually develop new skills and are empowered to take responsibility of providing the fix or solution as part of our strategy to multi-skill and invest in our staff.
The Desktop Engineer will support both BAU and Projects activities, and on occasion may be required to undertake activities outside of core business working hours to minimise disruption.
The Desktop Engineer will be responsible for the configuration and support of:
- Desktop, laptop and tablet computers;
- Fixed and mobile telephony including Blackberry devices;
- Operating Systems (Windows 7, 8, 10) and end point protection;
- Client side business software, including for example the Microsoft Office Suite and NNL bespoke applications;
- Local area networking and equipment throughout NNL sites and facilities;
- Printers and Multi-Functional Devices;
- Installs, Moves and Changes including building and office change of use;
- Patching of cables between switches and desktop devices;
- Packaged application creation, testing and deployment; and
- CMDB update and maintenance.
The Ideal Candidate
The Desktop Engineer will have:
- Eligibility for security clearance to SC and be a UK national;
- Experience of technical support, engineering and troubleshooting experience;
- Experience working in a secure, accredited or regulated environment;
- Problem solving skills using a range of sources and methods;
- Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods;
- Strong customer satisfaction focus;
- Ability to organise and prioritise own work to meet deadlines;
- MCP, MCSE, ITIL and other relevant certification is desirable;
- Ability to document standard fixes to a good standard (shift left);
- Cisco telephony solutions and handsets;
- Video Conferencing solutions; and
- Full driving license as some travel between sites may be required.
The Desktop Engineer will have technical experience in:
- Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint (desirable);
- Standard Build, Creation and Maintenance;
- LAN, WAN, VPN and RAS;
- SCCM administration (basic level);
- AD and O365 Administration (Account Creation, Security, Permissions);
- TCP/IP and VOIP with a working knowledge of Cisco systems; and
- Directory Services (AD, AAD, LDAP).
About the Company
We play a key role in the UK and global nuclear industry. That means reducing the cost of clean-up and decommissioning, maintaining critical skills and attracting talented new people to the industry. We're the only UK organisation with the skills, facilities and expertise to provide technical support to all aspects of the nuclear industry. What's more, we pride ourselves on offering quality, value and service to every one of our customers.
National Nuclear Laboratory