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Capacity Manager

Job Introduction

To manage the identification and allocation of resources (people facilities & equipment) as required from both internal and external sources, to meet project delivery demand. Overall responsibility for determining the resource capacity and level of capability required by the organisation, and to meet changing demands for NNL services.

Role Responsibility


  • Be the central source of intelligence from the point of view of NNL’s workload and resource commitments, forward work pipeline, resource availability, and capability / skills gaps.
  • Provision of robust and accurate utilisation; capacity, and availability information for senior management review and strategic decision making.
  • Lead on capacity and utilisation discussions across the Delivery Operations (DO) function; holding regular reviews with key stakeholders as required to ensure effective capture of detailed resource requirements / demand.
  • Line Management duties associated with the management of the MI Team, including MI Analyst resources.


  • Provision of day-to-day leadership, guidance, and line management support.
  • Liaise with NNL Directorates to understand and drive existing and future resource demands.
  • Co-ordinate cross functional discussions with NNL Directorate ‘heads’ to reconcile variances from original plans and maintain a view of actual against forecast projections.
  • Identifying and monitoring portfolio capacity / resource risks (threats and opportunities), planning and implementing responses to them and responding to other issues that affect portfolios.
  • Preparation and maintenance of the overall resource utilisation schedules to provide robust
  • data; to inform prioritisation meetings / reviews where clashes occur; to allow the business to make informed decisions over bottlenecks and conflicting demands, and to enable the efficient realisation of benefits.
  • Regularly communicate plans and forecasts to internal stakeholders and review plans to ensure efficient resource utilisation.
  • Liaise with Customer Workstream Leads to assess the impacts of any scope / service changes / variations, and liaise with Heads of Capability and CWL’s to agree resourcing strategies.
  • Lead capacity planning activities to ensure delivery of technical and operational project / programme requirements, and optimise NNL’s operational efficiency and costs.
  • Analyse proposals for new work; assess requirements / demand, and be the PMA designated approval authority for signing off resource proposals.
  • Ensure that the right tools and processes are in place to deliver effective capacity planning and performance monitoring across the Delivery Operations organisation.
  • Analyse data to identify and investigate any trends, improvements or gaps to provide informed outputs and recommendations to the business.
  • Identify and drive improvement initiatives that optimise capacity and ensure best return on investment without adding risk or disruption.
  • Utilise knowledge and research methods to benchmark capacity planning activities and to drive best practice results.
  • Engage with resource supply chain when necessary to secure additional personnel resources, and to address any forecasted shortfalls.

The Ideal Candidate

Knowledge and Experience

  • Relevant experience in a similar role, e.g. in a Capacity / Resource Planning Management capacity.
  • Understanding of the nuclear service industry and the resource supply and demand process (capacity planning) across a variety of different service offerings.
  • Demonstrable experience in applying statistics, forecasting and management information methods and techniques.
  • Significant experience of building capacity/forecasting models and plans and undertaking complex analysis to provide informed recommendations and outputs required by the business.
  • Experience of delivering results through cross-functional working
  • Proven people management skill set
  • Strong IT systems knowledge and skills including advanced Excel skills and the ability to learn new software packages

Skills and Behaviours

  • Self- starter with proven man-management skills, and the ability to optimise team performance and development
  • Highly developed numeracy, statistical and reporting skills with the ability to analyse, interpret and manage information, data and trends
  • Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance
  • Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
  • Anticipates and overcomes obstacles, and have the ability to translate business needs into tasks/deliverables.
  • Ability to work well under pressure; be resilient, optimistic, and flexible.
  • Highly developed analytical and problem solving skills.
  • Excellent interpersonal skills with the ability to form and maintain strong relationships internally and externally and engage with stakeholders.
  • Excellent attention to detail skills.
  • Commercial and financial awareness, with a full understanding of the impact of failure with regards to business costs, production targets and fulfilment of customer orders
  • Proven ability to lead and inspire others to achieve goals.
  • Ability to prioritise efforts and activities (of self and teams) based on project / customer expectations and NNL project commitments / required outcomes.



About the Company

We play a key role in the UK and global nuclear industry. That means reducing the cost of clean-up and decommissioning, maintaining critical skills and attracting talented new people to the industry. We're the only UK organisation with the skills, facilities and expertise to provide technical support to all aspects of the nuclear industry. What's more, we pride ourselves on offering quality, value and service to every one of our customers.


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