Application Operational Lead

Job Introduction

Job Description for Application Operational Lead:

There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. 

We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

The Applications Operational Lead is responsible for the maintenance and compliance of the NNL Application estate. They will lead the Application support team for doing/managing checks, patches, upgrades, and improvements, supporting roadmap planning to ensure the NNL Application estate is working well for business, aligned with governance and follow best industry practice.

Role Responsibility

Main Responsibilities for Application Operational Lead:

• Responsible for the management and deployment of the Enterprise Applications strategy, lifecycle, upgrades and configuration changes in line with good industry practice and governance processes.
• Responsible for Hybrid, on Premise and Cloud Applications and Service with business and Supplier Support.
• Responsible for the line management of the Application Support Analyst team. 
• Accountable for building and configuring applications as required or validating other’s work.
• Responsible for troubleshooting and remediating problems within applications estate. 
• Accountable for escalations from Application Support Analysts or Service Delivery Manager and engaging with senior IT stakeholders as appropriate for resolutions
• Responsible for prioritising workloads and resource management for the Application Support Analysts.
• Supporting other IT teams with developing new application designs, service transition and training.
• Responsible for Operational reporting around SLAs, Task Closure, Application status. 

The Ideal Candidate

Essential Criteria for Application Operational Lead:

• Experienced Applications Operational Analyst with team lead experience.
• Highly experienced in both On-premises and Cloud Services such as Office 365, SharePoint, Power Platform, Web Applications (IIS), P6, ERP. 
• Experience of managing vendor relationships and holding Service reviews.
• Worked within an IT Support team, providing technical support of applications & its environments.
• Experience of Change Management and approval processes.
• Good working knowledge of PowerShell, PowerBI, Automation, Azure and M365 etc.
• Ability to learn and adapt quickly to new technologies and changing business requirements.
• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).

Desirable Criteria for Application Operational Lead:

• Demonstrable experience in information technology sector.
• Self-motivated, proactive and customer focused with excellent communication and organisational skills.
• Experience of working in accredited / regulated environments and required documentation, with knowledge of balancing business benefit with technology risk.
• Experienced in complex business and application environments and interdependencies.
• Degree in information technology or engineering related subjects with relevant technology certification.

About the Company

Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.

Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.

Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.

We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials

NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

National Nuclear Laboratory